1. WHEN WILL MY COVER START?

  • Your cover & benefits will become active upon your first successful premium payment and will remain active as long as you continue to pay your monthly premium and adhere to the terms and conditions of this Policy.

2. WHAT IS THE WAITING PERIOD?

  • There is no waiting period for accidental death.
  • There is a 6 (six) month waiting period for natural death from the commencement date for all insured lives. There is a 12 (twelve) month waiting period for suicide from the commencement date for all insured. 

3. WHAT IS ACCIDENTAL DEATH?

  • An unforeseen event which could not reasonably have been expected to occur. The event must result in death caused directly and independently of all other causes by some external and visible means arising from this event and excludes death by natural causes.

4. WHICH FAMILY MEMBERS CAN BE COVERED?

  • Brothers, sisters, parents and parents-in-law can be covered as part of the 5 or 9 nominated family members.
  • Maximum entry age: under 65 or 75 years (depending on the selected option).
  • Premiums for the basic benefit are quoted as a fixed Rand amount per month
  • Policy is a grouped policy and is annually renewable.

5. CAN I MAKE CHANGES TO MY FUNERAL POLICY?

  • Yes. You can make changes to your Policy such as adding a family member or a spouse/partner to the Policy, increasing/decreasing the amount of cover and choosing a new beneficiary.

6. WHO CAN I NOMINATE AS MY BENEFICIARY?

  • The beneficiary is nominated by the Main Member to receive the cash payout benefit on the death of the Main Member. The Beneficiary’s life is not covered by this Policy (unless as and insured family member under the Policy).
  • Beneficiary must be 18 years or older

7. HOW LONG DO I HAVE TO CLAIM?

  • A maximum period of 6 (six) months from the date of Death is permitted to submit all funeral claim requirements. Failure to comply with this will result in closure of the file and no further evidence being considered for assessment and processing of a Claim, unless there are extenuating circumstances acceptable to the Insurer for the late submission.

8. HOW LONG DOES IT TAKE FOR A CLAIM TO BE PAID?

  • Claims will be settled within 48 hours of all required documentation been received and claim procedures having been met.

9. ARE THERE ANY EXCLUSIONS TO MY FUNERAL COVER?

  • The Insurer will not pay any Funeral Benefit or any Extended Family Benefit if Death was directly or indirectly caused, resulting from or in connection with
    any of the following: a. active participation in war, invasion, acts of foreign enemies, hostilities, warlike operations (whether war be declared or not), civil
    war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped power; b. the
    deceased’s deliberate exposure to exceptional danger, except in an attempt by the deceased to save a human life.
  • Suicide will be excluded for the first 12 months from the Commencement Date.
  • A 6 months Waiting Period for Natural Death from the commencement date of cover for Funeral or Extended Family Benefit. The Insurer will have no liability for a Claim Event if Death for any Insured is directly or indirectly caused by or attributable to natural causes during this period, unless proof is supplied to the Insurer of previous cover for such Insured in the 31 (thirty-one) Day period prior to the Commencement Date of this Policy, and where such similar cover with the alternate insurer was replaced with this Policy and where the waiting period on such prior policy had already expired.
  • Claims due to Accidental Death will not be subjected to a Waiting Period, on condition that the first premium is paid.
  • When taking up a higher benefit a 6 months Waiting Period for natural death will apply to the increased amount and not the current benefit cover enjoyed.
  • When taking over existing affiliation schemes Guardrisk Life Limited will require proof of membership for the Waiting Period for natural death to be waived, if not available the full Waiting Period for natural death will apply.
  • Children under 6 years will qualify for a maximum of R 20 000 cover.
  • Premiums must be paid for the month and the 12 months premium payment history must show that
    all payments were made monthly. 2 consecutive Premiums missed will result in the lapsing of the policy.
  • The sum assured for Extended Family Members cannot exceed that of the Main Member.
  • All risk premiums are payable monthly to the Insurer in the month in which the premium is received and for which it is due. Should Insurance in respect of a Main Member, his Nominated family member or Extended Family Member cease due to the non-payment of premiums, membership may be reinstated. If reinstatement occurs within 2 (two) months from the date of cessation of cover, no Waiting Period for natural death will be imposed on any Insured life. If reinstatement occurs after 2 (two) months from the date of cessation of cover, the full Waiting Period for natural death will restart from zero. No Insurance cover will be provided during the period between cessation of cover and the date of reinstatement.
  • Suicide will not be covered during the first (1) year of membership from the date of receipt of the first month’s premium.
  • A stillborn is not included for cover

10. HOW LONG WILL MY COVER REMAIN IN FORCE?

  • The Policy provides cover from the start of the Policy (receipt of first premium) for as long as your Policy remains in force and premiums are paid, and/or until you are deceased.

11.WHAT HAPPENS WHEN THE MAIN MEMBER DIES?

  • Once the Main Member’s cover ceases, the policy can be taken over by any nominated family member.

12. WHAT HAPPENS IF I DO NOT PAY MY PREMIUMS?

  • Should premiums not be paid which leads to the Policy lapsing or premiums not being received within the grace period, cover will cease. Should the Main Member wish to re-join, they will be treated as a new Policy holder, with the stated waiting period.

13. WHAT IS THE GRACE PERIOD OF PAYING MY PREMIUM?

  • A 15-day grace period is allowed in respect of payment of premiums on the renewal of the Policy.

14. HOW OFTEN WILL MY PREMIUMS INCREASE?

  • Premiums will increase as members covered by your policy move into different age brackets. For example, when a child becomes an adult pricing for their cover will be adjusted as per standard policy pricing. You will be advised about premium increases at least 30 days prior.

15. WHAT IS THE COOLING OFF PERIOD?

  • The period in which the Main Member can option out of the Policy should he/she no longer wish to take up the Policy. Should you not be satisfied with the Policy, You are entitled to a period up to 31 days from the date of receipt of the Policy within which You may cancel Your Policy in
    writing at no cost provided no Claim has arisen or any benefit paid. Cover will cease upon cancellation of the Policy. All premiums paid by the Policyholder to the Insurer up to the date of receipt of the cancellation notice will be refunded to the Policyholder.

16. CAN I CANCEL MY POLICY?

  • The underwriter reserves the right to cancel the policy with 31 (thirty-one) Days’ notice at any stage after the first 12 months guarantee period for
    whatsoever reason.

17. HOW DO I PAY MY MONTHLY PREMIUM?

Monthly Premium: As per the policy agreement

Due date and frequency: Monthly

Manner of payment of premium: Direct deposit, Debit order, Easypay, Persal deductions

Consequence of non-payment: Cover will cease and no further benefits will be in force.

18. How do I submit a claim?

To submit a claim contact:

Tel: 061 362 0334 or

Cell: 071 600 1927

Email: claims@exodecgroup.co.za

All valid claims with all correctly submitted supporting documents will be paid out within 48 hours.

19. What supporting documentation is required for claims?

Exodec/ Guardrisk Life Limited must be notified of Funeral claims within 6 (six) months of an insured’s death, even if all the required information is not yet available, it must still be notifies of the potential claim.

The following information is required to process a claim (standard claims package): 

  • Main Member

    • Fully completed, signed and stamped claim form;
    • Certified copy of the deceased’s identity document;
    • Certified copy of the death certificate;
    • A copy of the DHA1663 Registration of Death form. 
    • Certified copy of the beneficiary identity document;
    • Beneficiary’s banking details and proof of address;
    • If the cause of death is unnatural, a  completed police report is required.

  • Nominated Family Members (e.g. Spouse, additional Spouses, Children, Dependent Children, Extended Family Members) 

    • Fully completed, signed and stamped claim form;
    • Certified copy of the Main Member’s identity document
    • If the cause of death is unnatural, a completed police report is required; 
    • Certified copy of the deceased’s identity document;
    • Certified copy of the death certificate;
    • A copy of the DHA1663 Registration of Death Form;
    • Certified copy of the Beneficiary’s identity document;
    • Beneficiary’s banking details and proof of address.
  • A maximum period of 6 (six) months from the date of Death is permitted to submit all funeral claim requirements. Failure to comply with this will result in closure of the file and no further evidence being considered for assessment and processing of a claim, unless there are extenuating circumstances acceptable to the insurer for the late submission. 
 

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bonsella® Elect Funeral policies underwritten by Guardrisk Life Limited a licensed life insurer and authorised financial service provider (FSP No 76)., and administered by Monitor Administrators (Pty) Limited, FSP No. 17824.
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